Established For Over 45 Years
We know that customers are understandably anxious about the delivery of orders placed via the internet. So we have created this page to explain how our orders are processed, dispatched and delivered and how we handle returns, in the hope that it will allay any fears that you may have and help you understand how we get our fantastic produce to you.
Once you place an order, we will check that we have the required items in stock. On the rare occasions that we do not have items in stock, we will contact you to offer a replacement or a refund or if you would be happy to wait for items to be restocked. Restocking usually takes around 1-2 working days. Please ensure that your contact details are correct so that we may easily get in touch with you.
If you wish to cancel your order, please contact us on 01225 460213 immediately, from 8.30am to 5.00pm, Monday to Saturday. If your order has not yet been processed we will be happy to issue a full refund. If your order has been processed but not dispatched, we may, at our discretion, deduct any costs of packaging. If your order has been dispatched, you may return the items to us in accordance with our Returns Policy.
All of our orders are delivered on weekdays, Tuesday to Friday. Therefore, in order to keep any cheeses or perishable items in your order at their optimum freshness, we prefer to dispatch them Monday to Thursday but not on Fridays. This avoids items spending long periods in transit.
Orders placed Monday to Thursday will be dispatched within 24-48 hours. Orders placed after 11.00am, Thursday or from Friday to Sunday will be dispatched on the next working day.
If you would like your order to be shipped sooner and are less concerned about freshness upon arrival, please give us a call and we’ll be happy to work something out.
Because of the nature of our products, we only deliver orders within the United Kingdom.
Most areas of United Kingdom
Orders below £60.00 = £10.00
Orders £60.00 and above = FREE
Orders are sent overnight using a next day (2 working days for remote locations) delivery service. Delivery takes place on working days, Tuesday to Friday, between 7.30am and 5.30pm.
We aim to deliver most orders within 3 working days and no longer than 5 working days, depending on weekends and bank holidays and the remoteness of your location. Our delivery times are for guidance only and are not a guarantee. Obviously, we want to get our products to you as quickly and as fresh as we can but we cannot accept responsibility for late or missed delivery. If you have very specific delivery requirements please contact us to see if we can work something out for you.
A signature is required by the courier at all times, therefore if there is any possibility of you being absent at your home address, it is highly recommended that your work address is given as the place of delivery if applicable. Otherwise it is imperative that a signed message is left instructing of other arrangements eg. to leave behind the side gate/at back door. In the event that a signed message is not left the courier will leave a card. It is vital that you contact the courier to reschedule the delivery.
Returns & Refunds
We will only accept returns and issue refunds for orders where goods are damaged or defective. We will not issue refunds for unwanted items.
If you wish to obtain a refund for items, please contact us, by email or telephone, within 24 hours of receiving your goods. To obtain a refund, we may ask you to return items to us, including all original packaging and all delivery slips included in your consignment. We may also ask you to provide further information where goods have been damaged in transit and we need to submit a claim to our delivery agents.
For valid returns, we will refund your original postage. If you would like us to refund any return postage please include a receipt for it within the package of returned goods.
Once we have received any required returns or information, we will issue a refund via our payment provider within 48 hours. We cannot make any guarantees as to how long our payment provider will take to refund your account but this will usually occur within 24 hours.
Where our delivery agents have failed to deliver your items successfully and they are returned to us, it will be at our discretion to offer a refund for resaleable items. We will not refund delivery charges in this situation.
We want all of our customers to be entirely happy with our service. We will always do our best to resolve any issues to our customers’ full satisfaction. Therefore we would ask that you please contact us and give us the opportunity to fix any problems before raising any disputes with our payment provider or your credit card company.